Privacy Policy

Overview

Dwellio is a property discovery platform that helps people search listings and connect with agencies and agents. We also provide portals and tools for agencies and advertisers. This policy explains the types of information we collect, how we use and share it, and the choices available to you.

Information we collect

• Account information: Details you provide when creating an account, such as name and email address.
• Agency and portal information: Agency name, contact details, service areas, website or social links, and branding assets provided during registration or onboarding.
• Usage data: Pages viewed, searches, interactions with listings, device and browser information, IP address, and general activity across the site.
• Location data: If you share a location for search relevance or enable location features, we may use precise or approximate location depending on your settings.
• Communications: Messages you send to support or sales, and responses we provide.

How we use information

• Operate, maintain, and improve Dwellio’s property search, agency tools, and advertising offerings.
• Personalize search results and recommendations.
• Manage accounts, registrations, and access to agency or advertiser portals.
• Respond to support or sales enquiries and communicate about your account.
• Detect, prevent, and address security or fraud issues.
• Perform analytics to understand engagement and improve the experience.
• Provide marketing or promotional communications where permitted; you can opt out of marketing emails at any time.

Sharing and disclosures

• Service providers: Vendors that support hosting, analytics, communications, and other operational needs.
• Legal and safety: To comply with laws, enforce our terms, or protect the rights, property, and safety of Dwellio, our users, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and similar technologies

We use cookies and similar tools to support key functions:

• Essential: Required to operate the site and keep you logged in where applicable.
• Preferences: Remembering settings like saved searches or display choices.
• Analytics: Understanding how features are used to improve performance and usability.

You can manage cookies through your browser settings; disabling some cookies may affect site features.

Analytics and measurement

We may use analytics tools to understand how people use Dwellio, measure site performance, and improve features. These tools can use cookies or similar technologies to provide aggregated insights.

Accounts and portals

If you create a Dwellio account or access an agency/advertiser portal, we use your information to manage access, support team permissions, and provide relevant functionality. Some listing or profile information you choose to share may be visible to other users or the public depending on configuration.

Agencies and agents

Agencies and agents are responsible for the accuracy of the listings and content they submit. Content you publish to promote a property or agency profile may be publicly viewable. Agency administrators control who can access their workspace and must ensure their team members are authorized.

Advertising

Dwellio may offer advertising or promotional placements. Advertisers may receive aggregated performance metrics to understand how campaigns perform. We do not provide personally identifiable targeting reports unless required for a specific service and permitted by law.

Security

We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security, and you are responsible for safeguarding your account access.

Data retention

We keep information as long as necessary to provide the services, meet legal obligations, resolve disputes, enforce agreements, and support business continuity. Retention periods may vary by data type and legal requirements.

Your rights and choices

• Access, correct, or delete certain account information by contacting us or using available tools.
• Manage marketing communications by using unsubscribe links or contacting support.
• Adjust browser settings to control cookies and similar technologies.

Children

Dwellio is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can address it.

International transfers

Dwellio may process information in locations where we or our service providers operate. By using the services, you acknowledge that your information may be transferred to jurisdictions with different data protection rules than your home region.

Changes to this policy

We may update this Privacy Policy from time to time. If changes are significant, we will provide notice through the site or other appropriate means. The “Last updated” date will reflect the most recent version.

Contact

If you have questions about this Privacy Policy or how we handle data, contact support@dwellio.au. For advertising or partnership questions, reach us at sales@dwellio.au.